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QUALITY
MANAGEMENT

Maintaining a Desired Level of Excellence Across Every Process

OVERVIEW

Quality
Management

Quality management is the act of overseeing all activities and tasks that must be accomplished to maintain a desired level of excellence. It includes the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and improvement.

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Quality Management – Athenas Solutions
Quality FirstExcellence Assured
QUALITY MODULE

Non-Conformance

Non-conformance or nonconformity is the failure to meet specified requirements. Nonconformity can occur on both the process and the product. It may happen through incorrect procedures or failure to follow standard operating processes.

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Non-Conformance – Athenas Solutions
QUALITY MODULE

CAPA

Corrective and preventive action consists of improvements to an organisation's processes to eliminate causes of non-conformities or undesirable situations. It is a set of actions required to rectify and eliminate recurring non-conformance.

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CAPA – Athenas Solutions
QUALITY MODULE

Complaint Management

Every business needs an online complaint system with multichannel capabilities, advanced reporting, cross-functional collaboration, and immediate customer feedback system to resolve issues efficiently.

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Complaint Management – Athenas Solutions
QUALITY MODULE

Process Management

Process management aligns business processes with strategic goals, designs and implements process architectures, establishes process measurement systems, and educates managers so they manage processes effectively.

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Process Management – Athenas Solutions
QUALITY MODULE

Audit Management

Audit management includes preparation, execution, reporting, and follow-up procedures to manage audits efficiently. It provides the oversight and governance needed to ensure teams work accurately and on schedule.

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Audit Management – Athenas Solutions
QUALITY MODULE

Compliance Management

Compliance management monitors and assesses systems to ensure they comply with industry standards, security standards, and regulatory policies and requirements — keeping your business protected and audit-ready.

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Compliance Management – Athenas Solutions
QUALITY MODULE

Reports And Register Management

Reports and register management ensures company data is properly tracked, packaged, and presented to decision-makers. This helps them make well-informed, strategic moves that benefit year-round business goals.

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Reports And Register Management – Athenas Solutions
QUALITY MODULE

Change Management

Change management prepares, supports, and helps individuals, teams, and organisations manage organisational change effectively — redirecting resources, processes, and operations to drive meaningful transformation.

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Change Management – Athenas Solutions